This is a discontinued pillow that has been incased with a plastic cover since I got it. It hasn't been used a lot. I would like to say a month combined.
It just doesn't fit me well. This pillow is amazing though, if you turn it around one side has a deeper neck and lower smaller sides for smaller people.If you turn the pillow around it has a less deeper neck and higher side panels then the other side. This is recommended for side and front sleepers that need more options. This is 2 pillows in one! There are defects when you take off the cover. I tried to photo it.
There are small pockets on the back that have fallen off. They're not deep at all, probably less than two-4mm.It seems to only have these on the side you don't sleep on. I can't see debris, so it might have been like that when I got it. There is also a little yellow discoloration on both sides. It was mistakenly put in light for a long time. You can wash the original pillow case. The pillowcase is quilted and very sturdy. The inner tags are new and the cover has no defects or stains that I can see. The insides are solid and medium firm. The Integrity of the Tempur-Pedic material hasn't changed. You can wash the original quilted pillowcase and put a pillow incasement with plastic on one side to protect it. I was able to fit it in a vacuum sealed package, see pictures.
So far there have been no defects on this on those pillows. Notes: please look at all the pictures and the descriptions as I try to be as descriptive as possible. If you have any concerns after receiving your package please contact me and I will work with you to make it right.. Luckily, knock on wood, I have never had to file a cla.